What I've got for ya...

• Mr. Safety gets nominated for the "Goofball of the Year" Award
• Want to know what's new with MSA Fall Protection??
• Are you always right or wrong? Probably right. Too bad.

Mr. Safety gets nominated for the "Goofball of the Year" Award

I'm going to tell a story to you that makes me feel quite embarrassed but goes on to have a meaning and a moral at the end. Let's call it my own personal therapy and hopefully the readers will gain some valuable knowledge out of it.

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Want to know what's new with MSA Fall Protection??

>>> Click Here

Are you always right or wrong? Probably right. Too bad.

by Jeffrey Gitomer

Why do salespeople always have to be right? Why do customer service people always have to be right?

When a customer calls and has a question, a concern, a complaint, or needs an answer, the first words out of your mouth set the tone for the transaction. And these words lay the foundation for the future of the relationship.

The bad news is: more than 90 percent of the people that respond, either in sales or service, don't give an answer; they give an excuse. The only good news inside that bad news is that 80 percent of the 90 percent is your competition. So all we have to do is fix the 10 percent-which happens to be you.

I went to return a pair of pants that had a hole in the pocket. All I wanted was another pair of pants. On the surface it seems pretty simple. Except for the fact that the store has policies and procedures that precluded me from getting a pair of pants.

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